We've had quite a few of you get in touch about card details that would not update. A new card went onto your Shop account, and the subscription carried on with the old one. The coffee did not go out.
When you subscribe, the subscription is given the card you pay with at checkout. That is the card we charge each time the coffee goes out. Your Shop account holds the cards saved for shopping with us. A card you add there is ready for your next order. The subscription keeps the card it was given at the start. That is why starting a new subscription worked for some of you: the new one picks up the card you use at that checkout.
To change the card on the subscription you already have, use Manage Subscription. On the website, choose Login, then Manage Subscription. Open your subscription and choose Edit under Payment method. We email you a secure link. The card you enter on that link is the one the next delivery charges.
If you use Shop Pay, add the new card on that link. Leave the old card in place until the new one is on the subscription.