Refund & Returns | IncaFé Organic Coffee Roasters NZ



Thank you for shopping at IncaFé

If you are not entirely satisfied with your purchase, please give us a call at 0508 4 263 333. Our friendly customer service will be happy to help.
Just curious about our Refund and Returns policy? Please continue reading.


You have 7 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be mostly unused or in the case of damaged items in the same condition that you received it. Your item must be in the original packaging.
Please identify the receipt/order number or proof of purchase.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within 14 days, depending on your card issuer’s policies.


Free shipping applies to addresses normally serviced by national couriers. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non­refundable. If you wish to have the product replaced we will pay for the shipping at our discretion.

Contact Us

Please return items to:
IncaFé Organic Coffee

6 Cody Place
New Plymouth. 4312
0508 4 263 333

Thank you for your interest and please get in touch if you like to learn more about us,

Team IncaFé Organic Coffee

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